Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in the original packaging.

Additional Non-Returnable Items

Gift cards
Downloadable software products or digital gift vouchers

Return Process

To complete your return, we require a receipt or proof of purchase. Please contact our support team before sending your item back. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

Check your bank account or credit card statement again.
Contact your credit card company or bank, as it often takes some processing time before a refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at support@ismartncp.com.

Sale Items

Only regular priced items may be refunded. Sale items purchased during specific clearance promotions cannot be refunded.

Exchanges

We only replace items if they are defective, damaged, or suffer from hardware failure upon arrival. If you need to exchange it for the same item, please send us an email at support@ismartncp.com.for further instructions and the return address.

Shipping Returns

To return your product, you should contact our customer service to get the authorized return shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Returns Policy