Technical Support

Jeckey

Friday to Sunday, 24 hours online

Jecke@ismartncp.com

Torino

Monday to Thursday, 24 hours online

Torin@ismartncp.com

Contact with an expert

    Frequently asked questions

    Do you provide global shipping service?

    Yes, we support worldwide delivery. We cooperate with multiple international logistics providers, and you can check the exact shipping cost and delivery time at checkout page.

    Can I connect your smart devices to Alexa / Google Home?

    Most of our smart home products are compatible with Amazon Alexa and Google Home, supporting voice control and scene linkage. You can check the compatibility description on each product detail page.

    What is your warranty policy for smart devices?

    All hardware products come with a 1-year official warranty. If quality failures occur under normal use within the warranty period, we provide free repair or replacement service.

    How to get technical support after purchasing goods?

    You can contact us via WhatsApp, official email Torino@ismarthome.com or the online customer service avatar on the page. Our support team replies within working hours.

    Is it possible to return or exchange the products if they do not fit my home layout?

    We support unconditional returns within 15 days after receipt. Keep the product and original package complete, and we will cover the return shipping cost.